Privacy Policy

About this Privacy Policy

Casino Infinity respects the privacy of players and aims to handle personal information responsibly. Personal information is information that identifies a person, or that can reasonably be connected with an identifiable person. The type and amount of information handled will depend on how a player uses the website, the services requested and the checks that are required.

This policy applies to information collected through the Casino Infinity website, account features, customer support interactions and related online services. It should be read together with any applicable website terms and responsible gambling information. By using the website, a player acknowledges that information may be handled as described here, subject to any rights and choices available under applicable privacy requirements.

The website may include links to third-party services or content. Those services have their own privacy practices, and this policy does not control how an external provider collects or uses information. Players should review the privacy information of any third-party service before providing personal details through it.

Information that may be collected and why

A casino website typically needs to handle several categories of information to operate an account, provide gambling services, meet verification requirements and respond to questions. The information collected will be limited, where reasonably possible, to what is relevant for the stated purpose.

Account and identity information

When a player registers or updates an account, the site may handle details such as a name, date of birth, contact details, login information, account preferences and responsible gambling choices. This information is used to create and administer the account, communicate with the player, provide requested services and help keep account records accurate.

Verification information

The site may request information or documents used to verify identity, age, account ownership or other details. These may include identity documents, proof of address or information needed to complete customer due diligence checks. Verification information can be used to prevent unauthorised access, reduce fraud, support safer gambling processes and meet legal or compliance obligations.

Payment and transaction information

The site may handle records about deposits, withdrawals, bets, winnings, account balances and other transactions. Payment information may also include details needed to confirm or process a payment. Payment providers may handle some payment details directly under their own privacy policies. Transaction records help operate the account, investigate disputed activity, prevent fraud, provide support, complete accounting tasks and meet record-keeping obligations.

Device, technical and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, general location information, pages viewed, access times, referral information and information about how website features are used. This data may be used to keep the website secure, diagnose technical problems, understand service performance, improve navigation and identify unusual or potentially fraudulent activity.

Support and communications

If a player contacts support, the site may keep the contents of the enquiry, information used to identify the account and any related correspondence. These records help answer questions, investigate complaints, maintain service quality and keep an appropriate history of account-related communications. The site may also record marketing preferences and whether a player has agreed to receive promotional communications.

Main purposes for using information

• Opening, maintaining and securing player accounts.
• Processing transactions and providing requested account services.
• Completing identity, age, verification, anti-fraud and security checks.
• Providing customer support and handling complaints or disputes.
• Meeting legal, regulatory, financial, tax, audit and record-keeping obligations where applicable.
• Monitoring the website, improving its operation and preventing misuse.
• Sending service messages, account notices and other essential communications.
• Sending marketing communications where the player has provided consent or where another lawful basis applies.

Cookies, disclosure and security

Cookies and similar technologies

Casino Infinity may use cookies and similar technologies to help the website function, remember selected settings, keep sessions secure and understand how visitors use the website. Some cookies may support performance measurement, website improvements or relevant communications. The specific cookies used can depend on the features being accessed and the choices made by the player.

Players can manage, block or delete cookies through the settings of their browser. Browser controls may allow a player to accept all cookies, reject some cookies or receive a notification when a cookie is being used. If certain cookies are disabled, parts of the website may not work correctly or some account features may be unavailable. Changing browser settings does not necessarily delete information that has already been collected.

When information may be shared

Personal information may be made available to service providers that help operate the website and provide related services. Depending on the circumstances, these providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security, auditing or professional advice. Providers should receive information relevant to the service they perform and may be required to protect it.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud, unlawful activity or breaches of the website terms; process a transaction; respond to a valid legal request; or meet an applicable legal, compliance or reporting obligation. If information is handled by a provider in another country, it may be subject to the laws and privacy protections of that location.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring and secure handling procedures. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and contact support promptly if they suspect that an account has been accessed without permission.

Retention and player privacy rights

How long information is kept

Personal information is generally kept only for as long as it is needed for the purpose for which it was collected, to provide services, resolve issues, protect the website or meet applicable obligations. Retention may vary depending on the type of information, the reason it is held, account activity, disputes and security requirements.

Closing an account does not always mean that every record can be removed immediately. Some account, verification, payment, transaction, support or security records must be kept for a period required by law or for other legitimate record-keeping purposes. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable processes.

Requests about personal information

Players may ask to access the personal information held about them and request a copy or explanation of how it is being used. Players may also ask for inaccurate, incomplete or outdated information to be corrected. Where appropriate, a player may request deletion of personal information, although deletion may not be possible when records must be retained for legal, security, dispute-resolution or other legitimate purposes.

A player may withdraw consent to marketing communications at any time. This can be done by using an unsubscribe option in a marketing message where one is provided, by changing available communication preferences or by contacting support. Withdrawing marketing consent will not normally affect essential service messages, account notices, transaction communications or other communications needed to provide the requested services.

To exercise a right of access, correction or deletion, or to withdraw consent to marketing, players should contact support@infinitycasino.click. The request should explain what is being requested and include enough information to help locate the relevant account. For security, additional information may be requested to confirm identity before a request is completed. Requests will be considered in line with applicable privacy requirements and any restrictions that apply to the information.

Updates and privacy enquiries

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The current version will apply from the date it is published. Players should review this page periodically, particularly before providing new information or using new website features.

Questions about this policy, concerns about the handling of personal information, requests to exercise privacy rights or requests to withdraw marketing consent can be sent to support@infinitycasino.click. Providing clear details about the enquiry can help the request be reviewed and answered efficiently.

Casino Infinity aims to handle privacy enquiries fairly and transparently. If a player is not satisfied with how a request has been addressed, they may provide further details through the same contact channel so the matter can be reviewed.