Responsible Gaming

Gamble for entertainment

Responsible gaming means making informed decisions about whether, when and how you gamble. Before you play, consider your reasons for gambling and decide what level of time and spending is appropriate for you. Only gamble with money you can afford to lose after your everyday expenses, financial commitments and other priorities have been covered.

Gambling outcomes are based on chance. Previous results do not determine future results, and no strategy can guarantee a win. A losing run does not mean that a win is due, while a winning run does not mean that future wins are more likely. Avoid chasing losses, borrowing money to gamble or increasing your spending in an attempt to recover money already lost.

Set a clear budget before you start and keep your gambling separate from household money, rent, bills, savings and credit commitments. When your budget or time has been reached, stop playing. Do not change your plan simply because you feel frustrated, excited or confident. Taking regular breaks can help you keep gambling in perspective.

Important principles for safer play

• Gamble only for entertainment and never rely on gambling as an income source.
• Decide your spending and time limits before each session.
• Do not gamble with money needed for essentials, debts or financial commitments.
• Never chase losses or borrow money to continue gambling.
• Take breaks and avoid playing when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Keep your gambling private from children and do not allow anyone under the legal age to use your account.
• Review your gambling regularly and act early if your habits begin to change.

Tools to help manage your gambling

Depending on the features available to you and the requirements that apply to your account, Casino Infinity may provide tools that can help you manage your play. These tools are designed to support your decisions, but they work best when you set realistic limits and follow them. A tool cannot remove the need to make careful choices about gambling.

Deposit and spending limits

A limit can help you control the amount you add to your account over a selected period. Consider setting a limit that reflects your disposable entertainment budget rather than an amount you hope to win. A limit should be set before you begin playing and should not be increased in response to losses or strong emotions. If a limit is reduced, the change may take effect in accordance with applicable requirements and the relevant account rules.

Time reminders and breaks

Online play can make time pass quickly. Use any available session reminders or take your own planned breaks to check how long you have been playing and how much you have spent. Step away from the screen, review your original plan and decide whether continuing is still appropriate. If you find it difficult to stop when you intend to, consider taking a longer break or asking for support.

Account restrictions and self-exclusion

If gambling is becoming difficult to control, you can ask for restrictions on your account or request self-exclusion where that option is available. Self-exclusion is a decision to stop gambling for a chosen period or until further notice. Once a self-exclusion request is made, do not attempt to open another account, use another person’s account or find ways around the restriction. These actions can increase the risk of harm and may breach applicable rules.

If you decide that you need a break, act promptly. You do not need to wait until gambling has caused serious financial, personal or emotional harm. Use the account management or support options available on the website to ask about limits, breaks, restrictions or self-exclusion. Any request will be handled in line with applicable law, operational requirements and the relevant account terms.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and people may not always recognise the change themselves. Early action is important. If several of the following signs apply to you, consider taking a break and seeking independent support.

• Spending more money or time gambling than you planned.
• Thinking about gambling for much of the day or finding it hard to concentrate on other activities.
• Feeling restless, irritated or anxious when you try to reduce or stop gambling.
• Chasing losses or believing that one more session will solve financial problems.
• Hiding gambling activity, losses or transactions from family, friends or others.
• Borrowing money, selling belongings or using credit to fund gambling.
• Missing work, study, appointments or personal responsibilities because of gambling.
• Arguing with family members or experiencing relationship problems linked to gambling.
• Feeling guilt, shame, stress or low mood after gambling, then returning to gamble again.
• Using gambling to escape difficult feelings, loneliness, boredom or other problems.
• Trying to stop or cut down but repeatedly finding that you cannot do so.
• Having difficulty paying bills or meeting essential financial commitments.

A concern does not need to be severe before you seek help. Speak honestly with someone you trust and consider contacting an independent gambling support service available in Australia. These services can provide confidential information, counselling, financial guidance and practical help with changing gambling habits. Support may also be available for family members and friends affected by another person’s gambling.

If gambling is affecting your mental health or you feel unable to keep yourself safe, stop gambling and seek urgent help from appropriate health or emergency services. You can also ask a trusted person to stay with you while you obtain support. Your wellbeing is more important than continuing to play or recovering a loss.

Keeping your account safe and getting help

Age and account use

Gambling is restricted to people who meet the applicable legal age requirements. Do not allow a child or any other unauthorised person to access your account. Keep your login information private, use appropriate security controls and tell Casino Infinity through the available support channels if you believe someone else has used your account. Account access may be restricted where required by law, safer gambling procedures or the applicable terms and conditions.

Financial awareness

Online gambling should never be used to manage debt or improve your financial position. Keep records of deposits, withdrawals and gambling spend so you have an accurate view of your activity. Review your bank and payment account statements regularly. If you are worried about debt, consider speaking with an independent financial counsellor before making further gambling deposits.

Support from Casino Infinity

Casino Infinity can provide general information about available account controls, gambling breaks and self-exclusion options through the support facilities provided on the website. We may ask questions about your gambling activity where this is appropriate for safer gambling purposes. These questions are intended to help identify potential concerns and support informed decisions; they are not a judgement about you.

Responsible gaming measures do not guarantee that gambling-related harm will be prevented. You remain responsible for the choices you make, including the amount of time and money you spend. If you are concerned about your gambling, do not wait for a problem to become more serious. Stop playing, use the available account controls and seek independent help. This information should be read together with the applicable terms, privacy information and other rules governing your account.