Casino Infinity Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Casino Infinity website, account services, games and related features. They form an agreement between you and the organisation operating the website. If you do not agree with any part of these terms, you must not use the website or its services.

You are responsible for reading the current version of these terms before using the website. Other rules may also apply, including game rules, promotion terms, privacy information, responsible gambling information and notices displayed during the account or payment process. Where a specific promotion or game has additional conditions, those conditions apply to that promotion or game.

Casino Infinity may update, replace or amend these terms from time to time. Changes may be made to reflect operational requirements, changes to applicable law, changes to available services or improvements to the website. The updated version will apply from the date it is published or otherwise made available, unless a different date is stated.

• You must use the website only for lawful purposes.
• You must follow all instructions, notices and game rules shown on the website.
• You must not interfere with the security, operation or availability of the website.
• You must not use another person’s account or allow another person to use your account.
• You must provide information that is accurate, complete and kept up to date.

Some services may not be available in every location. You are responsible for checking whether online gambling is permitted where you are located and for complying with all laws that apply to you. Casino Infinity may restrict access to particular products, games or features where required by law, regulation, technical requirements or internal controls.

2. Eligibility and account responsibilities

You must be at least 18 years old to use the real-money gambling services. You must also be legally permitted to participate in online gambling from your location. Casino Infinity may ask for evidence of age, identity, location or ownership of a payment method before allowing access to some services.

Only one account may be opened and used by each player unless the website expressly permits otherwise. Creating duplicate accounts, using false information or attempting to avoid account controls may result in access being restricted, an account being closed or transactions being reviewed. Any action taken will be handled in accordance with applicable requirements and the relevant circumstances.

Keeping your account secure

You are responsible for keeping your login information confidential and for all activity carried out through your account, unless the activity resulted from a security failure outside your reasonable control. You should choose a strong password, avoid reusing it on other services and notify Casino Infinity through the contact options available on the website if you believe your account has been accessed without permission.

You must not sell, transfer, lend or otherwise give access to your account. Account balances and related rights are personal to the account holder and may not be assigned to another person. Casino Infinity may request information or documents to verify your identity, source of funds, payment method or compliance with these terms.

If requested information is not provided, is incomplete or cannot be verified, access to the account or particular services may be limited while checks are completed. Any review will be conducted in line with applicable privacy obligations and legal requirements. You should ensure that information provided during registration and later verification remains accurate.

3. Games, deposits and withdrawals

Games are provided for entertainment and involve financial risk. Results are determined by the rules and systems applicable to each game. You should review those rules before playing and should never wager more than you can afford to lose. No outcome is guaranteed, and past results do not predict future results.

Before making a deposit, check the amount, currency, payment method and any information shown on the payment page. You may only use a payment method that belongs to you or that you are authorised to use. A deposit may be delayed, rejected or reviewed where the payment cannot be verified, is reversed, appears irregular or does not meet the applicable requirements.

Funds credited to an account are intended for participation in the available services and must not be used for unlawful activity, fraud, money laundering or any other prohibited purpose. Casino Infinity may carry out checks and may delay or restrict transactions where necessary to meet legal, security or responsible gambling obligations.

Withdrawal requests may be subject to account verification, payment checks and any applicable game, account or promotional conditions. A withdrawal can only be processed where the account is in good standing and the requested payment method is permitted. You should make sure that your account and payment details are correct before requesting a withdrawal.

• Do not deposit money using a payment method that you do not own or control.
• Do not attempt to conceal the source or destination of funds.
• Do not charge back a legitimate transaction without first raising the issue through the available support process.
• Check all transaction details before confirming a deposit or withdrawal request.
• Keep records of your deposits, withdrawals and gameplay for your own reference.

If a technical error, pricing error, display error or other obvious mistake affects a game, balance or transaction, Casino Infinity may correct the error and take reasonable steps to restore the position that would have applied without the error. If a game is interrupted, the outcome may be handled under the rules for that game and any applicable technical procedures.

4. Promotions and responsible gambling

Promotions

Promotions, bonuses, rewards and promotional competitions may be offered from time to time. Each offer may have its own eligibility rules, expiry date, wagering requirements, game restrictions, payment conditions and other terms. You should read the complete offer terms before accepting or using a promotion.

An offer may be withdrawn, changed or refused where permitted by law, including where there is suspected misuse, multiple participation, automated activity, inaccurate information or a breach of the applicable promotion terms. A promotion must not be used in a way that attempts to manipulate the offer or obtain an unfair advantage.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of the time and money you spend, and avoid gambling when you are affected by alcohol, stress or other factors that may affect your decisions.

• Take regular breaks and do not chase losses.
• Set personal deposit, spending or session limits where those tools are available.
• Consider taking a break or closing your account if gambling is no longer enjoyable.
• Do not borrow money or sell possessions to fund gambling.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You may be able to request account restrictions, a temporary break or self-exclusion through the responsible gambling features or contact options available on the website. Requests may be subject to verification and processing requirements. Self-exclusion is an important protective measure, but you should also consider blocking access to gambling services and seeking support from an appropriate Australian help service.

5. Privacy, prohibited conduct and legal information

Personal information is handled in accordance with the Casino Infinity Privacy Policy and applicable privacy law. Information may be collected and used to provide services, process payments, verify identity and age, maintain account security, prevent fraud, meet legal obligations and support responsible gambling. Please read the Privacy Policy for information about collection, use, disclosure, storage and access rights.

Prohibited conduct

You must not use the website to commit fraud, facilitate unlawful activity, exploit a technical weakness or interfere with another player’s use of the services. You must not use bots, scripts, automated tools, malware or other software intended to gain an improper advantage. You must also not attempt to bypass location, age, identity, account or responsible gambling controls.

Casino Infinity may suspend, restrict or close an account where there is a suspected breach of these terms, a legal or security concern, a failed verification process or conduct that may harm the website, its players or service providers. Where appropriate, transactions and account activity may be reviewed before a final decision is made.

Website content and availability

The website and its content are provided for general use and may be changed, suspended or withdrawn. Casino Infinity does not guarantee that the website will always be available, uninterrupted, secure or free from errors. Maintenance, telecommunications failures, software faults and events outside reasonable control may affect access or gameplay.

To the extent permitted by law, Casino Infinity is not responsible for loss caused by misuse of an account, inaccurate information supplied by a player, interruptions outside reasonable control or failure to follow these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Questions and complaints

If you have a question, dispute or complaint, use the support or contact options displayed on the Casino Infinity website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. Complaints will be considered in accordance with the available internal process and applicable requirements.

These terms are intended to operate consistently with the laws that apply to your use of the website. If a court or competent authority finds any provision invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The current version of these Terms & Conditions should be checked before each use of the services.